Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your order must be disassembled, in its original packaging and with its internal protections. Items that have been damaged in the process of self-assembly will not qualify for return or refund.  

When items are returned due to withdrawal or change of mind, there will be a 30% restocking fee of the original amount paid. Shipping/installation/delivery costs will not be refunded. 

To start a return, you can contact us at customer@kavehome.sg

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@kavehome.sg

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once items have been returned to Kave Home, we will make the refund within 10 working days. The refund will be reflected in your original payment mode’s statement of account. How soon this will be reflected in your account statement will depend on the respective banks. Typically within 10 days you will be able to see this refund effected.